History of Service Centres
The Need For Service Centres
NTC Logistics India [P] Limited is the only logistics company in India that owns a vast fleet of varied dimensions besides state-of-the-art servicing facilities across India. In order to handle the ever-expanding logistics business needs in India, NTC had to regularly procure state-of-the-art vehicles and fabricate trailers, and add to its fleet strength. This entailed scheduled maintenance, topnotch servicing & upkeep, inspection & repairs and expeditious care of a vast fleet to ensure customer deliveries were on time.
Thus the need for a sophisticated and dedicated service centre was identified & felt. Accordingly, service centres were planned and inaugurated in various places in due course of time. Today, there are seven such centres panning across India handling the vast maintenance & repair needs of the fleet. Some service centres have a bandwidth to handle fabrication and alteration of trailers to adapt to customers' unique needs.
Service Centres inaugurated in chronological order:
- The Chennai Service Centre was inaugurated in 2002.
- The Namakkal Service Centre was inaugurated in 2006.
- The Trichy Service Centre was inaugurated in 2007.
- The Kolhapur, Dobaspet and Tuticorin Service Centres were inaugurated in 2010.
- The Baroda Service Centre was inaugurated in 2011.
Facilities & Infrastructure
- Stores - The service centres are well equipped with stores that carry spares of all leading automobile spares manufacturing companies.
- Our service centres can handle trailer fabrication/alterations.
- The service centres house highly qualified engineers and state-of-the-art equipment to repair and maintain movers, pullers, axles and tyres.
- The Chennai team handles fleet planning & operations.
- The 24x7 toll-free system based in Chennai facilitates listening to crew/field staff’s needs and their grievances. Manned by well-trained staff, the team records and addresses field grievances for resolution.
- Well-trained fleet operation management team is stationed in Chennai.
- All service centres are equipped with cafeteria, restrooms and lodging for the moving crews: driver, co-drivers and operators. The Chennai facility provides food thrice a day to both crew and staff.